Effective communication with your Interior Designer

oral communication
Picture credit: http://aroamorato.blogspot.com.es

Many homeowners in Singapore face problems during their home renovation. I tried to figure out what are the real issues behind all these problems. To achieve minimum problem in a renovation work, it has got to do with luck (when everything is at the right place and at the right time) and communication (understanding between the Interior Designer and homeowners). Whether the Interior Designer or homeowners are experienced or not, there is still a high chance that problems will surface. This is because there are just too many parties involved in a renovation works with too many “unforeseen variables”. The bigger the project, the more issues there will be. Since there is no way you can control “luck”, you can only communicate effectively with your Interior Designer in order to minimise conflicts and problems. Below are 3 ways you can communicate effectively with your Interior Designer.

1) Inform or discuss with your interior designer of your expectation before signing of contract

Many homeowners in Singapore thought that renovation can be perfect and they expect their renovation to be flawless. Let me tell you the truth: “it’s impossible!”. Whether is it painting or carpentry or tiling works, there is no such thing as 100%. For example a 90 degree angles for all your carpentry works, or smooth as baby skin plastering works or a 100% tearless painting works. Even machine cannot produce 100% non-defective products, so how do we expect renovation works that are done by bare hands to be 100% perfect?

If you really expect certain level of finishing or quality, you must inform your Interior Designer. Most likely your Interior Designer will let you know what is achievable and what is not. Being realistic about the final product is very important. Understand what you will get and accepting it will make the whole renovation process less problematic with less headache. Do ask your Interior Designers what are the possible issues so that you can be mentally prepared for them.

If the Interior Designer promise you 100% perfect renovation, please let me know who is it and I would really like to see his renovation.

2) Always maintain peaceful communicate when there is a problem

Like I mentioned, the bigger the project, the more issues there will be. Many of the renovation works are interlink. Any work that is not done properly will affect the other renovation works. When there are so many people involved, it only takes one person to be irresponsible or late to affect the whole renovation project.

When problem is a sure thing, your only solution is to deal with it. How to deal with problems is very important. Many Singaporeans will choose the get angry and complaint method to get things done. My advise to you is not to because getting angry and complaint only works in big organisation or government sector. If you create a bad relationship with your Interior Designer, the loosing end is yourself because your home is at stake. Discussing the problems and compromising on issues will help to create conducive environment for all problems to be solved. Not only will you be helping the Interior Designer to clear some of the obstacles but helping yourself at the same time to get your home renovated in time. In some cases, the Interior Designer can even do more for you in order to repay your kindness and full cooperation.

If any complaint or argument does not end well, you might end up with a half renovated home and spending more money getting another Interior Designer to complete the renovation works. Do remember that getting angry will not get you anywhere. Clear mind and thinking will clear all your obstacles and solve your problems.

3) Black and white is important

For those who work in big cooperations especially government organisations, you will definitely know what I mean. Black and white (written agreements) is the only thing that can protect you and prevent the “You say or I thought I told you” situations. If nothing is written down, it has never happened. As simple as that! With the use of email and Whatsapp, written confirmation is simpler than before. Many homeowners and Interior Designers uses emails and Whatsapp to confirm and acknowledge any changes or updates. Always send a Whatsapp message like “Confirmation: the change additional shelving for the master bathroom cost $200” after a phone conversation. This is to protect you and to prevent the “add ons” bill shock.

I hope the above advises will help you to in your renovation process.

Happy renovation!


Blog about Interior Design, renovation and home improvement.

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